Information Systems

Epic Applications Manager

June 3, 2025 – Unknown

Join our Information Services team as an Epic Applications Manager!

You’ll play a pivotal role in overseeing the implementation, support, and maintenance of the Epic EMR system. This is a unique opportunity to make a direct impact in healthcare by leading a talented team in supporting vital applications, ensuring timely resolution of issues, and managing critical system upgrades. By joining YVFWC, you’ll contribute to a mission-driven environment where your work directly supports patient care in medically underserved communities.

• This is a hybrid position with 5 weeks per year on-site in Toppenish, Washington, required, and on occasion for special projects.

• Candidates must reside in Washington State (excluding Seattle), Oregon, or Idaho. If you reside outside WA, OR, ID but are willing to relocate, relocation allowance is available if hired.

• At least 1 year of Epic Application Analyst experience required.

• Experience with Epic Ambulatory module is highly preferred. Epic HIM and Care Everywhere experience is preferred.

Be part of a healthcare organization that believes in making a difference beyond medical care! We’ve transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

Explore our short clips, “WEare Yakima” and “YVFWC – And then we grew,” for a glimpse into our dedication to our communities, health, and families.

Visit our website at www.yvfwc.com to learn more about our organization.

Position Highlights:

• $99,800-$136,800 yearly compensation DOE with the ability to go higher for highly experienced candidates

• $5,000 sign-on bonus + additional $5,000 bonus after 12 months of employment

• 100% employer-paid health insurance including medical, dental, vision, Rx, and 24/7 telemedicine

• Profit sharing & 403(b) retirement plan available

• Generous PTO, 8 paid holidays, and much more!

What You’ll Do:

• Plan, develop, and prioritize assigned staff work activities; resolve issues.

• Supervise Tier 2 and Tier 3 support operations to ensure timely resolution to system issues.

• Develop project plans, schedules, and allocate resources to complete work.

• Oversee projects for Analysts and Specialists; ensure project objectives are defined and met.

• Develop and recommend solutions or approaches to solve new or existing complex problems.

• Write, maintain, verify, and ensure complete and accurate documentation of IS workflows, systems, and projects.

• Oversee the development of test plans and system upgrades.

• Hire, coach, mentor, and train direct report staff.

• Work with the IS Security team to ensure all company policies concerning HIPAA and general system security are adequately represented and enforced.

• Periodically travel by automobile to various YVFWC sites across our service regions (Washington and Oregon).

Qualifications:

• One of the following:

  • Bachelor’s Degree in Business, Computer Science, Information Technology, or other relevant field and at least 5 years of experience working in Information Systems supporting applications and working with end users OR

  • Associate’s Degree and at least 7 years of experience working in Information Systems supporting applications and working with end users OR

  • High School Diploma/GED and at least 9 years of experience working in Information Systems supporting applications and working with end users.

• Of total I.S. work experience, at least 1 year must be as an Epic Application Analyst.

• 2 years of supervisory or leadership experience in an I.T. setting is required.

• Valid Driver’s License and proof of auto liability insurance coverage is required

Our Mission Statement

“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”

Our mission celebrates inclusivity. We are committed to equal-opportunity employment.

Apply Now

Epic Application Analyst/Coordinator

July 8, 2025 – Unknown

The Epic Application Analyst/Coordinatorprovides technical support services in an Epic environment. This position designs, develops, implements, and maintains electronic systems.

Experience supporting the Epic Cadence module is highly desired.

We’ve transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

This is a remote position. Candidates must reside in one of these U.S. states: WA, OR, ID, CA, AZ, CO, TX, IL, IN, WI, TN, MA, MD, VA, NC, AL, GA, FL (some restrictions within WA and CA). There will be at least two on-site weeks per year in Toppenish, Washington, and additional on-site time may be needed for project/business support.

If you reside outside of the above states but are open to relocation, we can provide relocation allowance if hired.

Position Highlights:

• $77K-$93K yearly salary DOEwith the ability to go higher for highly experienced candidates
• $1,500 sign-on bonus + additional $1,500 bonus after 12 months of employment
• 100% employer-paid health insurance including medical, dental, vision, Rx, 24/7 telemedicine
• Profit sharing & 403(b) retirement plan available
• Generous PTO, 8 paid holidays, and much more.
• Relocation allowance available.

What You’ll Do:

• Design, develop, implement, maintain, and troubleshoot Epic systems.
• Monitor and evaluate systems and take action to resolve any issues.
• Observe end users and utilize knowledge of workflow to make recommendations for system innovations and improvements.
• Work with clinical, operational, and administrative stakeholders to understand their needs. Gathers system requirements from stakeholders and makes modifications to the system as appropriate.
• Evaluate the need for hardware and software upgrades, modifications, and repairs. Performs adequate testing to troubleshoot new and existing equipment. Ensures compatibility and operability with existing systems.
• Perform technological feasibility studies for Epic Systems implementations or enhancements.
• Plan, execute, and finalize Epic systems projects. Performs cost-benefit analysis, documents project scopes, and designs implementation plans.
• Provide technical support during the implementation and installation of Epic Environment systems and associated 3rd party products.
• Serve as primary contact for the Epic Environment and provide consultation and information to decision-makers regarding the Epic system.
• Provide consultation and support to end users regarding their technical issues.
• Coordinate and perform in-depth system software testing, including regression, system, and ad-hoc testing.
• Work with vendors on existing or new systems.
• Maintain tracking systems to ensure issues are reported and resolved in a timely manner.
• Work with the IS Security team to ensure all company policies concerning HIPAA and general system security are adequately represented, reflected, and enforced for the systems they are responsible for.
• May be assigned responsibility to ensure the timely provisioning and de-provisioning of appropriate levels of access for the systems that they support.
• May require periodic travel by automobile to various YVFWC sites located across our service regions (Washington and Oregon) to engage with business partners and provide IS support as needed.

Qualifications:

• Bachelor’s Degree in a Computer or Healthcare field + 2 years of experience in a technical environment supporting applications and working with end usersOR
• Associate’s Degree + 4 years of experience in a technical environment supporting applications and working with end users,OR
• High School Diploma/GED + 6 years of experience in a technical environment supporting applications and working with end users.
• Experience in a healthcare setting and with Epic systems is preferred.
• Certifications:Epic Certificate Training Status is preferred, or the ability to acquire an Epic Certificate Training Status within 90 days of completing training. Clinical certifications, licenses, or credentials may be preferred.
• Other Requirements:Valid Driver’s License and proof of auto liability insurance coverage.

Our Mission Statement

“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”

Our mission celebrates inclusivity. We are committed to equal-opportunity employment.

Apply Now

Epic Business Intelligence Analyst

July 12, 2025 – Unknown

Join our team as an Epic Business Intelligence Analyst and help transform healthcare delivery. As a key player in our organization, you’ll create innovative enterprise business intelligence tools that empower our business partners to provide top-quality patient care while controlling costs.  You’ll collaborate with stakeholders to understand their BI needs, translate those requirements into technical solutions, and lead testing efforts.  Your expertise in Epic, Microsoft, SAP, and Tableau Reporting and Analytic Tools will be crucial as you develop data solutions and analytics.  In addition to your technical prowess, your ability to build relationships, manage multiple priorities, and lead teams will be invaluable in this role.  If you’re passionate about healthcare, data, and technology, apply now and be part of our journey to improve healthcare through data-driven insights and innovation.

This position requires experience specific to Epic EMR clinical environments, healthcare operations, and/or revenue cycles.

This is a remote position. Candidates must reside in one of these U.S. states: WA, OR, ID, CA, AZ, CO, TX, IL, IN, WI, TN, MA, MD, VA, NC, GA, FL (some restrictions within WA and CA).

About YVFWC

We’ve transformed into a leading community health center. With 40+ clinics across Washington and Oregon, we offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

Explore our short clips, "WE are Yakima – WE are Family" and "YVFWC – And then we grew," for a glimpse into our dedication to our communities, health, and families.

Visit our website at www.yvfwc.com to learn more about our organization.

What We Offer

• $105K-$145K/yearly compensation DOE with the ability to go higher for highly experienced candidates

• 100% employer-paid health insurance including medical, dental, vision, Rx, 24/7 telemedicine

• Profit sharing & 403(b) retirement plan available

• Generous PTO, 8 paid holidays, and much more!

What You’ll Do:

• Meet with stakeholders to determine business intelligence needs.

• Translate business requirements into technical specifications and develop test plans.

• Design, document, configure, develop, test, and maintain data solutions using a variety of data models, software, applications, and programming languages.

• Lead internal testing and manage external data validation efforts through the development and execution of thorough test scripts.

• Create training materials, lead training sessions on BI tools, and consult business partners on the development of training materials.

• Manage and execute BI Application and Epic system configuration activities.

• Support the development of business unit data and IT solutions.

• Collaborate with Stakeholders, BI developers, BI architects, Application Analysts, and end users to ensure application system design and development support business intelligence needs.

• Create and maintain standards for story writing, customer-facing specifications, and project portfolio management.

• Contribute to continuous improvement efforts of the BI Team by leading team meetings and participating in Community of Practice meetings and retrospectives.

• Maintain, troubleshoot, and/or install equipment or software.

• Evaluate, research, and recommend equipment and/or software maintenance and upgrades.

• Document incoming technical support calls and project work efforts in the tracking database to ensure timely resolution.

• Define and prioritize a product roadmap based on input from external stakeholders.

• May perform duties as a Product Owner that include gaining an understanding of executives’ and business leaders’ needs and developing and managing a BI and analytics product roadmap. Writes user stories and maintains story backlog, ensuring Sprints are ready. Reports progress statuses and provides predicted completion dates. Ensures solutions meet the success criteria of user stories. Consult Scrum Master on process improvement efforts.

• May perform duties as a Scrum Master, which include leading scrum rituals, monitoring team health metrics, promoting automation, and eliminating obstacles so that tasks may be completed and goals achieved. Evaluates capacity for new requests in collaboration with the product owner of the roadmap.

Qualifications:

• Bachelor’s Degree in the Sciences, Technology, Math, Engineering, Public Health, Healthcare Administration, or Business Administration. Associate’s Degree in Computer Science and two years’ experience may be substituted for the Bachelor’s Degree. Technical Degree and two years’ experience may be substituted for the Bachelor’s Degree. Four years’ experience may be substituted for the Bachelor’s Degree.
• Seven years’ experience in Reporting, Analytics, Business Intelligence, or Applications Support in a healthcare setting, of which 2 years of experience need to be with Epic clinical environments, healthcare operations, and/or revenue cycle. Experience with Epic clinical environments, healthcare operations, and/or revenue cycles preferred. 
• Multiple Epic Certificate Training Statuses may be required, or ability to acquire multiple Epic Certificate Training Statuses within 120 days of hire. Certified Scrum Product Owner or Scrum Master preferred. 

Knowledge/Skills/Abilities

• Proficient in Epic, Microsoft, SAP, Tableau, relational/dimensional data models (Epic Cogito), Agile/Scrum, data quality/governance

• Value-Based Care, clinical/revenue cycle operations

• Requirement gathering, process documentation, workflow testing, managing priorities, project lifecycle management

• Building relationships, leading groups, effective communication

• Data analysis, decision-making, problem-solving

• Microsoft Outlook, Word, Excel, PowerPoint

• Minimal supervision, quick learning

• Product delivery, strategy, roadmap creation

• Continuous improvement, team facilitation

Our Mission Statement

“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”

Our mission celebrates inclusivity. We are committed to equal opportunity employment.

Apply Now

IT Service Management Engineer (ITSM)

July 16, 2025 – Unknown

Join our team as a remote IT Service Management Engineer (ITSM)!

Be part of a healthcare organization that believes in making a difference beyond medical care! We’ve transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

Explore our short clips, “WEare Yakima – WE are Family” and “YVFWC – And then we grew,” for a glimpse into our dedication to our communities, health, and families.

Visit our website at www.yvfwc.com to learn more about our organization.

Position Highlights:

• $85,590-$119,980 DOE with the ability to go higher for highly experienced candidates

• 100% employer-paid health insurance including medical, dental, vision, Rx, and 24/7 telemedicine

• Profit sharing & 403(b) retirement plan available

• Generous PTO, 8 paid holidays, and much more!

What You’ll Do::

• Design, architect, deliver, and support ITSM-related solutions, including system integrations, interfaces, data conversions, and other technical components, to meet the organization’s needs and industry best practices.
• Lead and manage multiple competing projects simultaneously, defining, delegating, and facilitating deliverables as needed.
• Work with IS Leadership, other engineers, and senior business stakeholders to distill complex technical issues into easily understood language, highlighting impact to strategic goals.
• Develop and maintain ITSM strategies and roadmaps to ensure alignment with organizational goals and industry best practices while proactively offering solutions.
• Assists department managers to identify organizational skill gaps and advise the managers on ways to bridge those skill gaps.
• Perform as the internal advisor to the analysts and IS Leadership teams for advanced and complex integration and support issues.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to conduct in-depth research into issues and build methodologies, proposals, and solutions as required.
• Continuous learner, especially in emerging technologies.
• Observes end users and utilizes knowledge of workflow to make recommendations for system innovations and improvements.
• Works with clinical, operational, and administrative stakeholders to understand their needs. Gathers system requirements from stakeholders and makes modifications to the system as appropriate.
• Evaluates the need for hardware and software upgrades, modifications, and repairs. Performs advanced testing to troubleshoot new and existing equipment. Ensures compatibility and operability with existing systems.
• Performs technological feasibility studies and project planning for project-level efforts for enterprise application implementations or enhancements. Performs cost-benefit analysis, documents project scopes, and designs implementation plans.
• Assist in developing metrics to measure the success of projects and solutions that are developed and delivered.
• Serves as Subject Matter Expert for the ITSM and related applications and provides consultation and information to decision makers regarding enterprise and other integrated systems.
• Provides consultation and support to end users regarding advanced technical issues.
• Assist IS Managers to manage and/or negotiate application vendor contracts and license agreements. Holds external vendors accountable to meet contractual obligations to YVFWC, provide prompt responses, and fix any problems or emergencies as needed.
• Works with the IS Security team to ensure all company policies concerning HIPAA and general system security are adequately represented, reflected and enforced for the systems they are responsible for.
• May require periodic travel by automobile to various YVFWC sites located across our service regions (Washington and Oregon) to engage with business partners and provide IS support as needed.
• Ability to map and track system/application capabilities to identify what is available in the YVFWC portfolio.
• Performs other duties as assigned.

Qualifications::

• Bachelor’s Degree in Computer Science, Computer Information Technology, Computer Information Systems or Management. Associate Degree and two years’ experience in Information Systems may be substituted for the Bachelor’s Degree. High School Diploma or GED and four years’ experience in Information Systems in a Healthcare setting may be substituted for the for Bachelor’s Degree.
• Three years of progressive experience in a healthcare IT setting and/or technical environment supporting ITSM applications and working with end users.
• Clinical certifications, licenses, or credentials may be required. Certifications related to enterprise applications, ( ITIL ) Information Technology Infrastructure Library or similar preferred.
• Extensive knowledge of Information Technology Infrastructure Library (ITIL) principles Proficiency in ITSM tool, including experience implementing and managing Knowledge of system security concepts, including provisioning and access management governance. Ability to lead group discussions and guide them to make key decisions. Experience providing executive summaries to IS, Operational, and Administrative leadership, both written and verbal. Proven success leading and supporting advanced system integrations and/or major build projects. Knowledge of hardware, software, and peripheral equipment and troubleshooting techniques, including root cause analysis. Ability to assess various equipment and procedures and make recommendations for improvements. Ability to translate business requirements into technical specifications. Ability to document business processes and procedures. Ability to design, build, and execute comprehensive workflow-based test plans and scripts. Proven experience managing multiple high-priority projects/efforts in a high-pressure environment requiring minimal supervision. Proven ability to build strong relationships with organizational stakeholders. Ability to analyze complex data and communicate observations in a simplified manner. Ability to work in a team-oriented environment and assist in staff development.

Our Mission Statement

“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”

Our mission celebrates inclusivity. We are committed to equal-opportunity employment.

Apply Now

Server Systems Administrator - Hybrid

July 14, 2025 – Toppenish, WA

Join our team as a Server Systems Administrator. This is a hybrid position, working remotely primarily but must reside within driving distance of Toppenish, Washington and be available to go on-site as needed.

Be part of a healthcare organization that believes in making a difference beyond medical care! We’ve transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

Position Highlights:

• $25.84-$31.66 DOE with the ability to go higher for highly experienced candidates
• 100% employer-paid health insurance including medical, dental, vision, Rx, and 24/7 telemedicine
• Profit sharing & 403(b) retirement plan available
• Generous PTO, 8 paid holidays, and much more!

What You’ll Do:

• Monitors IS systems and network equipment and promptly addresses alerts and warnings.
• Evaluates system performance and recommends equipment upgrades to maximize performance.
• Ensures systems and software remain up to date and in good functioning order through regular patching and maintenance.
• Supports minor systems and assists senior staff in managing larger systems.
• Provides assistance and support in completion of projects.
• Maintains and updates the documentation library.
• Configures and conducts system audits, monitoring server logs, backup reports, and vulnerability scans for unusual or suspicious activity as appropriate.
• Applies standard security practices for IS systems, computer users, profiles, directory structures, and software applications.
• Acts as tier 3 support for other IS staff and customers.
• Jointly coordinates all system upgrades, modifications, or changes to the network.
• This position requires the ability to travel long distances by automobile to remote locations for support purposes of YVFWC sites as needed or assigned.
• Performs other duties as assigned.

Qualifications:

• High School Diploma or General Education Diploma (GED).Associate’s Degree or two year technical college certificate in a technical area such is IT is preferred.
• One year’s experience in a corporate network environment.
• CompTIA A+, Microsoft Certified Professional (MCP), or other similar certification preferred.
• Valid Driver’s License and proof of automobile liability insurance coverage.
• Knowledge of hardware and software troubleshooting techniques.
• Knowledge of performance monitoring for network infrastructure and IS systems.
• Knowledge of basic networking technology, both wired and wireless.
• Knowledge of Active Directory and Enterprise Windows networks.
• Ability to work independently with minimal supervision.
• Ability to work in a team-oriented, collaborative environment.
• Ability to establish and maintain effective working relationships with staff at all corporate levels.
• Effective verbal, written and listening communication skills.
• Ability to prioritize work, handle a variety of tasks simultaneously in a fast-paced environment.
• Skills in problem-solving and sound judgement.
• Strong attention to detail and high level of accuracy.
• Basic proficiency with a variety of computer programs including Microsoft Outlook, Word, Visio, and Excel.

Our Mission Statement

“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”

Our mission celebrates inclusivity. We are committed to equal-opportunity employment.

Apply Now