Front Office

Medical Receptionist - Relief

July 31, 2025 – Hermiston, OR

Join our team as a Relief Medical Receptionist at Mirasol Family Health Center in Hermiston, OR.

This is a Relief (on-call) position utilized as needed with no guarantee of hours.

Be part of a healthcare organization that believes in making a difference beyond medical care! We’ve transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

Explore our short clips, “WE are Yakima – WE are Family” and “YVFWC – And then we grew” for a glimpse into our dedication to our communities, health, and families.

What We Offer

• $18.35-$22.48/hour DOE with the ability to go higher for highly experienced candidates

• Additionalpay for bilingual skills, paidonhours worked

What You’ll Do:

• Handle phone calls, greet patients, manage logs, and provide translation services

• Collect patient data and maintain records

• Schedule appointments, verify insurance, assist with billing, and respond to patient inquiries

• Maintain cash box and complete other assigned tasks

Qualifications:

• High School Diploma or General Education Diploma (GED)

• One year’s experience as a receptionist in a clinic is preferred

• Bilingual (English/Spanish) required at a level 9

• Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions.

• Ability to professionally interact with patients, Providers, and staff

• Ability to deliver outstanding customer service

• Basic knowledge of medical terminology & healthcare billing insurance is desired

• Basic proficiency in Microsoft Outlook, Word, and Excel

Our Mission Statement

“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”

Our mission celebrates inclusivity. We are committed to equal-opportunity employment.

Contact us at jobs@yvfwc.org to learn more about this opportunity!

Patient Benefits Coordinator

October 15, 2025 – Hermiston, OR

Join our team as a Patient Benefits Coordinator at Mirasol Family Health Center in Hermiston, OR!

Be part of a healthcare organization that believes in making a difference beyond medical care! We’ve transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

Explore our short clips, “WEare Yakima – WE are Family” and “YVFWC – And then we grew,” for a glimpse into our dedication to our communities, health, and families.

Visit our website at www.yvfwc.com to learn more about our organization.

Position Highlights:

• $19.58-$23.98 DOE with the ability to go higher for highly experienced candidates

• 100% employer-paid health insurance including medical, dental, vision, Rx, and 24/7 telemedicine

• Profit sharing & 403(b) retirement plan available

• Generous PTO, 8 paid holidays, and much more!

What You’ll Do:

• Address patient billing inquiries and collaborate with the Billing and Medicaid Office for issue resolution

• Inform patients on billing and payment practices, provide account details and balance information

• Discuss medical insurance options, eligibility, and Managed Care plans with clients

• Assist clients with insurance application process, track applications, and provide guidance on benefits

• Educate clients on medical insurance coverage, help resolve card-related issues

• Manage daily work queues for insurance, discounts, and Medicaid processing

• Evaluate and process hardship or write-off requests, maintain billing adjustments

• Stay updated on Managed Care and Medicaid program changes and updates

Qualifications:

• High School Diploma or General Education Diploma (GED)

• One year’s experience with billing credit or patient benefits, preferably in a medical office, is required; Experience in special programs such as State Managed Care plans is preferred

• Affordable Care Act (ACA) Certification: Must pass the ACA exam within 90 days of employment

• Bilingual (English/Spanish) required at a level 9

• Ability to prioritize work and handle various tasks simultaneously, with frequent interruptions

• Ability to build effective relationships and interact professionally with patients, providers, and staff

• Basic proficiency with Electronic Medical Records, Word, and Excel

• Basic knowledge of medical terminology and medical billing insurance is desired

Our Mission Statement

“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”

Our mission celebrates inclusivity. We are committed to equal-opportunity employment.

Contact us atjobs@yvfwc.orgto learn more about this opportunity!

Dental Receptionist

March 20, 2026 – Kennewick, WA

Join our team as a Dental Receptionist at Miramar Health Center in Kennewick, WA!

Be part of a healthcare organization that believes in making a difference beyond medical care! We’ve transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

Explore our short clips, “WEare Yakima – WE are Family” and “YVFWC – And then we grew,” for a glimpse into our dedication to our communities, health, and families.

Visit our website at www.yvfwc.com to learn more about our organization.

Position Highlights:

• $18.17 – $22.26/hour DOE with the ability to go higher for highly experienced candidates

• Additionalpay for bilingual skills, paidonhours worked

• 100% employer-paid health insurance including medical, dental, vision, Rx, and 24/7 telemedicine

• Profit sharing & 403(b) retirement plan available

• Generous PTO, 8 paid holidays, and much more!

What You’ll Do:

• Answer the phone, transfer calls, and take messages as needed for the clinic

• Greet patients and maintain the patient and visitor log. Notify the appropriate person of the patient’s arrival. Provide translation services to patients as needed

• Ensure accurate and complete data and forms are collected for all patients. Create and maintain patient charts, register new patients, and update patient data in the computer

• Schedule patient appointments according to scheduling guidelines, appointment type, and time needed. Notify the appropriate Provider of all patient no-shows and cancellations. Adjust and update the schedule for cancellations, new patients, and recall appointments

• Verify patient insurance eligibility and obtain and file insurance documentation. Assist patients with questions regarding insurance plans as needed

• Review and respond to patient questions in person, via phone, and through patient portal systems

• Perform routine billing functions such as posting patient encounters, billing insurance companies, encouraging payment, taking payments, and generating end-of-day reports

• Review cash box receipts and reconcile the cash box daily

• Manage the referral process, working on referrals from inception through completion

• Manage the recall process, including follow-up communication with patients for routine preventative care, treatment plan completion, and other appointments as needed

• Ensure that clinic-generated documents are sent to the Health Information department and that office-related clinic documents are filed in the patient’s record

• Create treatment plan estimates, review estimates with the patient, and collect upfront fees

• Perform other duties as assigned

Qualifications

• High School Diploma or General Education Diploma (GED)

• One year’s experience in a clinic, optometry or dental office preferred

• Spanish Bilingual proficiency is required at level 9

• Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions

• Ability to interact with patients, Providers and staff in a professional manner

• Basic proficiency with a variety of computer programs including Microsoft Outlook, Word and Excel

• Basic knowledge of medical terminology and healthcare billing insurance preferred

• Ability to deliver outstanding customer service

Our Mission Statement

“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”

Our mission celebrates inclusivity. We are committed to equal-opportunity employment.

Medical Receptionist

December 29, 2025 – Kennewick, WA

Join our team as a Medical Receptionist at Miramar Health Center in Kennewick, WA!

Be part of a healthcare organization that believes in making a difference beyond medical care! We’ve transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

Explore our short clips, “WE are Yakima – WE are Family” and “YVFWC – And then we grew” for a glimpse into our dedication to our communities, health, and families.

What We Offer

• $18.17-$22.26/hour DOE with the ability to go higher for highly experienced candidates

• Additional pay for bilingual skills, paid on hours worked

• 100% employer-paid health insurance including medical, dental, vision, Rx, 24/7 telemedicine

• Profit sharing & 403(b) retirement plan available

• Generous PTO, 8 paid holidays, and much more!

What You’ll Do:

• Handle phone calls, greet patients, manage logs, and provide translation services

• Collect patient data and maintain records

• Schedule appointments, verify insurance, assist with billing, and respond to patient inquiries

• Maintain cash box and complete other assigned tasks

Qualifications:

• High School Diploma or General Education Diploma (GED)

• One year’s experience as a receptionist in a clinic is preferred

• Bilingual (English/Spanish) required at a level 9

• Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions.

• Ability to professionally interact with patients, Providers, and staff

• Ability to deliver outstanding customer service

• Basic knowledge of medical terminology & healthcare billing insurance is desired

• Basic proficiency in Microsoft Outlook, Word, and Excel

Our Mission Statement

“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”

Our mission celebrates inclusivity. We are committed to equal-opportunity employment.

Contact us atjobs@yvfwc.orgto learn more about this opportunity!

Referral Specialist

March 19, 2026 – Kennewick, WA

Join our team as a Referral Specialist at Miramar Health Center in Kennewick, WA!

Be part of a healthcare organization that believes in making a difference beyond medical care! We’ve transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

Explore our short clips, “WEare Yakima – WE are Family” and “YVFWC – And then we grew,” for a glimpse into our dedication to our communities, health, and families.

Visit our website at www.yvfwc.com to learn more about our organization.

What We Offer

• $19.39 – $23.76/hour DOE with the ability to go higher for highly experienced candidates
• Additionalpay for bilingual skills, paidonhours worked
• 100% employer-paid health insurance including medical, dental, vision, Rx, 24/7 telemedicine
• Profit sharing & 403(b) retirement plan available
• Generous PTO, eight paid holidays, and much more!

What You’ll Do:

• Manage work queues regarding referral activity daily to ensure timely processing and/or completion.
• Assist with patient referrals for additional services needed with internal and external medical facilities.
• Assist with patient insurance authorization.
• Assist with appointment setup as needed.
• Coordinate follow-up between referral source and patient.
• Ensure chart notes and follow-up documentation are linked to the referral.
• Provide translated educational materials and directions to patients when necessary.
• Process incoming correspondence and respond to calls, emails, and faxes.
• Perform other duties as assigned.

Qualifications:

• High School Diploma or General Education Diploma (GED)
• One year’s experience working in a medical and/or dental front office setting; with insurance referrals and authorizations, is preferred
• Bilingual (English/Spanish) is required at level 9
• Knowledge of or ability to learn medical terminology required
• Ability to prioritize work, handle a variety of tasks simultaneously and complete projects in a fast-paced environment
• Excellent communication and interpersonal skills
• Strong organizational skills

Our Mission Statement

“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”

Our mission celebrates inclusivity. We are committed to equal-opportunity employment.

Scheduling Coordinator

January 29, 2026 – Kennewick, WA

Join our team as a Scheduling Coordinator at Miramar Health Center in Kennewick, WA!

Be part of a healthcare organization that believes in making a difference beyond medical care! We’ve transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

Explore our short clips, “WEare Yakima – WE are Family” and “YVFWC – And then we grew,” for a glimpse into our dedication to our communities, health, and families.

Visit our website at www.yvfwc.com to learn more about our organization.

Position Highlights:

• $19.39-$23.76 DOE with the ability to go higher for highly experienced candidates

• Additionalpay for bilingual skills, paidonhours worked

• 100% employer-paid health insurance including medical, dental, vision, Rx, and 24/7 telemedicine

• Profit sharing & 403(b) retirement plan available

• Generous PTO, 8 paid holidays, and much more!

What You’ll Do:

• Manages the multi-line scheduling phone queue and transfers calls to appropriate personnel as needed

• Schedules patient appointments for medical and integrated providers according to scheduling guidelines, appointment type, and time needed

• Verifies and updates current patient demographic information including contact information, insurance, and income verification

• Notifies patient of schedule adjustments at direction of Supervisor including rescheduled and cancelled appointments. Updates the schedule for any changes

• Assesses patient’s need to meet with the Patient Benefits Coordinator (PBC) regarding benefits and insurance options. Schedules appointments with the PBC as needed

• Manages various scheduling work queues daily including: Cancellation/No Show, Recall, Rescheduling and Waitlist

• Provides outgoing calls related to registries and outreach for patients

• Provides backup support to other Front Office positions as needed

Qualifications:

• High School Diploma or General Education Diploma (GED)

• One year of office, administrative, patient care, call center or customer service experience

• One year’s experience working in a call center, scheduling appointments, and/or clerical work in a healthcare environment preferred

• Bilingual (English/Spanish) required at level 9

• Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions

• Strong interpersonal skills with the ability to interact with patients, providers and staff in a professional manner

• Basic knowledge of medical terminology preferred

• Basic knowledge of the Epic systems preferred

• Basic proficiency with a variety of computer programs including Word and Excel

Our Mission Statement

“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”

Our mission celebrates inclusivity. We are committed to equal-opportunity employment.

Front Office Supervisor

March 10, 2026 – Pasco, WA

Join our team as a Front Office Supervisor at Miramar Health Center in Pasco, WA!

Be part of a healthcare organization that believes in making a difference beyond medical care! We’ve transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

Explore our short clips, “WEare Yakima – WE are Family” and “YVFWC – And then we grew,” for a glimpse into our dedication to our communities, health, and families.

Visit our website at www.yvfwc.com to learn more about our organization.

Position Highlights:

• $28.08 – $34.40 DOE with the ability to go higher for highly experienced candidates

• Additionalpay for bilingual skills, paidonhours worked

• $7,000.00 Hiring/Retention Bonus Structure:

  • At Hire: $2,100.00

  • At 180 days (6 months): $2,800.00

  • At 12 months: $2,100.00

• Bonus will be pro-rated based on Full Time Equivalency (FTE)

Benefits

• 100% employer-paid health insurance including medical, dental, vision, Rx, and 24/7 telemedicine

• Profit sharing & 403(b) retirement plan available

• Generous PTO, 8 paid holidays, and much more!

What You’ll Do:

• Plan and manage the daily functions of the clinic front office

• Formulate and implement policies, procedures, and processes that meet the standards and requirements of the organization and various regulatory agencies

• Manage provider schedules to ensure the correct appointment type is assigned, the schedule is full, and daily targets are met. Verify and adjust schedules when providers are not available

• Maintain and book appointments for the Credit Manager and Behavioral Health Consultant

• Monitor the patient record filing system and ensure accurate and complete data is collected for all patients. Provide feedback and instruction to staff to ensure accuracy of patient files

• Develop and coordinate quality assurance activities for the front office. Coordinate patient file audits/reviews to comply with standards from The Joint Commission (TJC) and Federal, State, and local regulations. Perform various audits including Cash Box reconciliations and MyChart Proxy

• Review and monitor various reports from the Epic system including sliding fee eligibility and utilization, registry follow-up, and patient wellness follow-up

• Monitor daily work queues for clinic staff to ensure productivity, identify issues, and allocate workload

• Manage AIDET patient communication surveys, compile and communicate results, and make any process or procedure changes necessary to improve outcomes. Also manage TSF and Arcadia Tracking on a daily basis

• Manage the processing of all Release of Information requests. Coordinate with Risk Management regarding the healthcare information to be provided prior to release

• Coach, mentor, and train direct report staff. Assess staff competencies, provide continuous performance management, and conduct employee performance evaluations. Address performance and behavior issues by clarifying expectations and providing feedback

• Participate in the recruitment and selection of staff. Provide orientation to outline job requirements and expectations, policies and procedures, and proper use of tools and equipment

• Build and maintain a positive, collaborative, and inclusive work environment that values diverse perspectives and approaches. Demonstrate strong leadership in hiring, managing, and retaining high‑performing team members from local communities. Foster a culture of employee engagement and continuous improvement

• Perform other duties as assigned

Qualifications:

• High School Diploma or General Education Diploma (GED)

• Associate’s Degree preferably in business or healthcare preferred

• Five years’ experience in healthcare required

• Associate’s Degree may substitute 2 years’ experience

• Bachelor’s Degree may substitute 4 years’ experience

• One year’s supervisory experience managing employees and administering policies preferred

• Bilingual (English/Spanish) preferred. Must demonstrate the ability to communicate at level 9 on the language proficiency scale to receive bilingual differential pay

• Basic proficiency with a variety of computer programs including Word, Excel, and EPIC preferred

• Effective verbal, written, and listening communication skills

• Ability to work independently with minimal supervision

• Ability to effectively manage employees and administer clinic policies

• Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions

• Ability to work effectively in a fast-paced primary care environment

• Knowledge of medical terminology is required

• Knowledge of Patient Benefits Coordination preferred

Our Mission Statement

“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”

Our mission celebrates inclusivity. We are committed to equal-opportunity employment.

Referral Specialist - Temporary

March 25, 2026 – Prosser, WA

Join our team as a Temporary Referral Specialist at Valley Vista Medical Group in Prosser, WA!

Be part of a healthcare organization that believes in making a difference beyond medical care! We’ve transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

Explore our short clips, “WEare Yakima – WE are Family” and “YVFWC – And then we grew,” for a glimpse into our dedication to our communities, health, and families.

Visit our website at www.yvfwc.com to learn more about our organization.

What We Offer

• $18.47 – $22.62/hour DOE with the ability to go higher for highly experienced candidates
• Additionalpay for bilingual skills, paidonhours worked
• This is a temporary position with an approximate end date of 10/01/2026

What You’ll Do:

• Manage work queues regarding referral activity daily to ensure timely processing and/or completion.
• Assist with patient referrals for additional services needed with internal and external medical facilities.
• Assist with patient insurance authorization.
• Assist with appointment setup as needed.
• Coordinate follow-up between referral source and patient.
• Ensure chart notes and follow-up documentation are linked to the referral.
• Provide translated educational materials and directions to patients when necessary.
• Process incoming correspondence and respond to calls, emails, and faxes.
• Perform other duties as assigned.

Qualifications:

• High School Diploma or General Education Diploma (GED)
• One year’s experience working in a medical and/or dental front office setting; with insurance referrals and authorizations, is preferred
• Bilingual (English/Spanish) is required at level 9
• Knowledge of or ability to learn medical terminology required
• Ability to prioritize work, handle a variety of tasks simultaneously and complete projects in a fast-paced environment
• Excellent communication and interpersonal skills
• Strong organizational skills

Our Mission Statement

“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”

Our mission celebrates inclusivity. We are committed to equal opportunity employment.

Apply Now

Clinical Support and Referral Specialist

March 20, 2026 – Salem, OR

Join our team as a Clinical Support and Referral Specialist at Lancaster Family Health Center at Beverly in Salem, OR!

Be part of a healthcare organization that believes in making a difference beyond medical care! We’ve transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

Explore our short clips, “WEare Yakima – WE are Family” and “YVFWC – And then we grew,” for a glimpse into our dedication to our communities, health, and families.

Visit our website at www.yvfwc.com to learn more about our organization.

What We Offer

• $19.58 – $23.98/hour DOE with the ability to go higher for highly experienced candidates
• Additionalpay for bilingual skills, paidonhours worked
• 100% employer-paid health insurance including medical, dental, vision, Rx, 24/7 telemedicine
• Profit sharing & 403(b) retirement plan available
• Generous PTO, eight paid holidays, and much more!

What You’ll Do:

• Maintain and update reports and registries for the Patient Care Health Home (PCHH) team. Review registry data and ensure compliance with established workflows and procedures
• Complete audits for invasive procedures and in-house labs. Audit other PCHH data and initiatives as needed. Track all audits and provide documentation upon request
• Identify and collect process improvement ideas and communicate them to the appropriate staff
• Complete patient registration, verifying and updating insurance information
• Work with patients and staff to ensure completion of Release of Information (ROI) forms. Send subpoenas and court orders to the Health Information Management (HIM) department for processing
• Sort and distribute mail and faxes to the appropriate department or recipient
• Provide Obstetrics (OB) support as needed, including running reports, maintaining the OB log, and providing consent forms and records to the hospital
• Provide chart review support to Physician Assistants (PA) and Nurse Practitioners (NP) as needed, including forwarding chart reviews to physicians and maintaining a chart review log
• Manage, process, and track all referrals, ensuring all required forms are completed
• Manage various work queues daily to ensure timely processing and completion of referrals
• Respond to incoming calls, emails, and faxes regarding referrals, ensuring appropriate action is taken and documentation is completed and linked to the referral
• Set up appointments as applicable and coordinate follow-up between the referral source and the patient
• Assist with patient insurance authorizations, collaborating with internal resources as needed
• Perform other duties as assigned

Qualifications:

• High School Diploma or General Education Diploma (GED)
• One year’s experience working in an office setting, preferably a medical or dental office
• Bilingual (English/Spanish) is required at level 9
• Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions
• Ability to effectively interact with the public, providers and staff in a professional manner
• Basic proficiency with a variety of computer programs including Electronic Medical Records (EMR), Word and Excel
• Basic knowledge of medical terminology desired

Our Mission Statement

“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”

Our mission celebrates inclusivity. We are committed to equal-opportunity employment.

Clinical Support and Referral Specialist - Relief

January 30, 2026 – Salem, OR

Join our team as a Relief Clinical Support Referral Specialist at Lancaster Family Health Center at Beverly in Salem, OR!

Be part of a healthcare organization that believes in making a difference beyond medical care! We’ve transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

Explore our short clips, “WEare Yakima – WE are Family” and “YVFWC – And then we grew,” for a glimpse into our dedication to our communities, health, and families.

Visit our website at www.yvfwc.com to learn more about our organization.

Position Highlights:

• $19.58-$23.98 DOE with the ability to go higher for highly experienced candidates

• Additionalpay for bilingual skills, paidonhours worked

What You’ll Do:

• Maintains and updates reports and registries for the Patient Care Health Home (PCHH) team. Reviews registry data and ensures proper compliance with established workflows and procedures

• Completes audits for invasive procedures and in-house labs. Audits other PCHH data and initiatives. Tracks all audits, providing documentation of audits as requested

• Identifies and collects process improvement ideas and communicates them to the appropriate staff

• Completes patient registration, verifying and updating insurance information

• Works with patients and staff to ensure completion of Release of Information (ROI) forms. Sends subpoenas and court orders to the Health Information Management (HIM) department for processing

• Sorts and distributes mail and faxes to the appropriate department or recipient

• Provides Obstetrics (OB) support as needed to include running reports, maintaining the OB log, and providing consent forms and records to the hospital

• Provides chart review support to Physician Assistants (PA) and Nurse Practitioners (NP) as needed. This includes forwarding the chart reviews to physicians and maintaining a chart review log

• Manages, processes and tracks all referrals. Ensures forms needed in the referral process are completed

• Manages various work queues daily to ensure timely processing and completion of referrals

• Responds to all incoming calls, emails and faxes regarding referrals, ensuring proper action is taken and documentation is completed and linked to the referral

• Sets up appointments where applicable and coordinates follow up between referral source and patient

• Assists with patient insurance authorization, working with internal resources as needed

• Performs other duties as assigned

Qualifications:

• High school diploma or General Education Diploma (GED)

• Associates Degree or Certificate from an accredited technical school is preferred

• One year’s experience working in an office setting, preferably a medical or dental office

• Two years’ experience in a medical or dental office is preferred

• Bilingual (English/Spanish) required. Must demonstrate the ability to communicate at level 9

• Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions

• Ability to effectively interact with the public, providers and staff in a professional manner

• Basic proficiency with a variety of computer programs including Electronic Medical Records (EMR), Word and Excel

• Basic knowledge of medical terminology desired

Our Mission Statement

“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”

Our mission celebrates inclusivity. We are committed to equal-opportunity employment.

Medical Receptionist

November 7, 2025 – Salem, OR

Join our team as a Medical Receptionist at Lancaster Family Health Center at Lancasterin Salem, OR!

Be part of a healthcare organization that believes in making a difference beyond medical care! We’ve transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

Explore our short clips, “WEare Yakima – WE are Family” and “YVFWC – And then we grew,” for a glimpse into our dedication to our communities, health, and families.

Visit our website at www.yvfwc.com to learn more about our organization.

Position Highlights:

• $18.35-$22.48 DOE with the ability to go higher for highly experienced candidates

Benefits

• 100% employer-paid health insurance including medical, dental, vision, Rx, and 24/7 telemedicine

• Profit sharing & 403(b) retirement plan available

• Generous PTO, 8 paid holidays, and much more!

What You’ll Do:

• Answers the phone, transfers calls and takes messages as needed for the clinic.

• Greets patients and maintains patient and visitor log. Notifies appropriate person of the patient’s arrival. Provides translation services as needed to patients.

• Ensures accurate and complete data and forms are collected for all patients. Creates and maintains patient charts, registering new patients and updating patient data in the computer.

• Schedules patient appointments according to scheduling guidelines, appointment type, and time needed. Notifies appropriate Provider of all patient no-shows and cancellations. Adjusts and updates the schedule for cancellations, new patients and recall appointments.

• Verifies patient’s insurance eligibility and obtains and files insurance documentation. Assists patients with questions regarding insurance plans as needed.

• Reviews and responds to patients’ questions in person, via phone, and patient portal systems.

• May perform routine billing functions such as posting patient encounters, encouraging payment, taking payments and generating end-of-day reports.

• Reviews cash box receipts and reconciles cash box daily.

Qualifications:

• High School Diploma or General Education Diploma (GED).

• One year’s experience as a Receptionist in a clinic preferred.

• Bilingual (English/Spanish) required at level 9.

• Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions.

• Ability to interact with patients, Providers and staff in a professional manner.

• Ability to deliver outstanding customer service.

• Basic knowledge of medical terminology desired.

• Basic knowledge of healthcare billing insurance desired.

• Basic proficiency with a variety of computer programs including Microsoft Outlook, Word and Excel.

Our Mission Statement

“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”

Our mission celebrates inclusivity. We are committed to equal-opportunity employment.

Service Center Supervisor

February 11, 2026 – Salem, OR

Join our team as a Service Center Supervisor at Lancaster at Lancaster in Salem, OR, and be part of a healthcare organization that believes in making a difference beyond medical care! At Yakima Valley Farm Workers Clinic, we value inclusivity, and we are more than just a job – we are a community committed to the well-being of our migrant farmworkers.

We’ve transformed into a leading community health center. With 40+ clinics across Washington and Oregon, we offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

Explore our short clips, “WE are Yakima – WE are Family” and “YVFWC – And then we grew,” for a glimpse into our dedication to our communities, health, and families.

What We Offer

• $28.35-$34.73/hour DOE with the ability to go higher for highly experienced candidates
• Additionalpay for bilingual skills, paidonhours worked
• 100% employer-paid health insurance including medical, dental, vision, Rx, 24/7 telemedicine
• Profit sharing & 403(b) retirement plan available
• Generous PTO, eight paid holidays, and much more!

What You’ll Do:

• Formulates and implements policies, procedures, and processes that meet the standards and requirements of the organization and various regulatory agencies
• Monitors the patient record filing system and ensures accurate and complete data is collected for all patients. Provides feedback and instruction to staff to ensure accuracy of patient files
• Answers questions from staff and provides guidance and feedback
• Assists in the formulation and management of performance targets for individuals and teams
• Measures performance with key metrics such as number of calls per Call Center Agent, queue time, call abandonment %, dropped calls, and customer service satisfaction levels
• Communicates and serves as a liaison between call center and all clinics scheduling coordinators are serving. Builds relationships with clinic supervisors from all clinics call center is serving
• Updates and maintains scheduling protocols for all clinics the call center is serving
• Creates improvement plans to optimize procedures and staff engagement. Ensures adherence to established policies and procedures
• Keeps management informed of issues and problems. Identifies any patterns and creates solutions to mitigate or eliminate them
• Participates in Clinic Leadership meetings and reports results and performance to the Clinic Director
• Performs other duties as assigned
• Management Duties:
• Coaches, mentors, and trains direct report staff. Provides continuous performance management and conducts employee performance evaluations Addresses performance and/or behavior issues, clarifying expectations and providing feedback
• Completes call audits on scheduling coordinators to ensure expectations of scheduling coordinators are being met during the phone interaction with the patient
• Supports staff growth and development. Assesses the educational and experience needs of all levels of staff in collaboration with the individual Encourages staff to seek educational opportunities incorporating job related training in addition to mandatory training
• Participates in the recruitment and selection of staff. Provides orientation to outline job requirements and expectations, policies and procedures, and proper use of tools and equipment
• Manages AIDET patient communication surveys, compiles and communicates results, and makes any process or procedure changes necessary to improve results. Also manages TSF on a daily basis

Qualifications:

• High School Diploma or General Education Diploma (GED). An associate’s Degree is preferred
• Five years of call center, service center, contact center experience or five years of direct customer service experience in a supervisory or lead role Associate’s Degree may substitute 2 years’ experience. Bachelor’s Degree may substitute 4 years’ experience.
• Call center experience, preferably in healthcare is preferred
• Bilingual (English/Spanish) preferred. Must demonstrate the ability to communicate at level 9 on the language proficiency scale to receive bilingual differential pay. Knowledge of medical billing and insurance is preferred. Knowledge of medical terminology preferred. Effective verbal and listening communication skills. Strong customer relations skills, including the ability to manage stressful situations. Basic conflict resolution and de-escalation skills. Ability to work well in a customer-oriented team environment. Ability to work effectively in a fast-paced environment. Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions. Ability to perform administrative tasks such as answering phones, filing, faxing, scanning, and copying. Able to analyze and apply data to improve performance. Strong attention to detail and accuracy. Basic proficiency with 10-key. Basic proficiency with a variety of computer programs, including Microsoft Outlook, Word, Excel, and PowerPoint

Our Mission Statement

“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”

Our mission celebrates inclusivity. We are committed to equal-opportunity employment.

Contact us atjobs@yvfwc.orgto learn more about this opportunity!

Dental Receptionist - Part time

January 15, 2026 – Toppenish, WA

Join our team as a part-time Dental Receptionist at Toppenish Medical Dental Clinic!

Be part of a healthcare organization that believes in making a difference beyond medical care! We’ve transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

Explore our short clips, “WE are Yakima – WE are Family” and “YVFWC – And then we grew,” for a glimpse into our dedication to our communities, health, and families.

Visit our website at www.yvfwc.com to learn more about our organization.

What We Offer

• $17.31-$21.20/hour DOE with the ability to go higher for highly experienced candidates

• Additionalpay for bilingual skills, paidonhours worked

What You’ll Do:

• Answer the phone, transfer calls, take messages, greet patients, and provide translation services

• Ensure accurate patient data collection, maintain charts, register new patients, and schedule appointments

• Verify insurance eligibility, assist with insurance questions, and perform routine billing functions

• Manage referrals and recall processes, and ensure clinic documents are properly filed

• Review cash box receipts, reconcile daily, and create treatment plan estimates with upfront fee collection

Qualifications:

• High School Diploma or General Education Diploma (GED)

• One year’s experience in a clinic, optometry, or dental office is preferred

• Bilingual (English/Spanish) is required at level 9

• Excellent multitasking ability to manage varied workloads

• Ability to interact professionally with patients and staff

• Proficient in Microsoft Outlook, Word, Excel, Epic, and EMR

• Medical terminology and healthcare billing insurance knowledge is preferred

• Outstanding customer service skills

Our Mission Statement

“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”

Our mission celebrates inclusivity. We are committed to equal-opportunity employment.

Clinical Support and Referral Specialist - Temporary

March 4, 2026 – Wapato, WA

Join our team as a Temporary Clinical Support and Referral Specialist at Mid-Valley Family Medicine in Wapato, WA!

Be part of a healthcare organization that believes in making a difference beyond medical care! We’ve transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

Explore our short clips, “WEare Yakima – WE are Family” and “YVFWC – And then we grew,” for a glimpse into our dedication to our communities, health, and families.

Visit our website at www.yvfwc.com to learn more about our organization.

This is a temporary position with an estimated start date of 03/16/2026 and an end date of 07/17/2026

What We Offer

• $18.47 – $22.62/hour DOE with the ability to go higher for highly experienced candidates

• Additionalpay for bilingual skills, paidonhours worked

What You’ll Do:

• Maintain and update reports and registries for the Patient Care Health Home (PCHH) team. Review registry data and ensure compliance with established workflows and procedures

• Complete audits for invasive procedures and in-house labs. Audit other PCHH data and initiatives as needed. Track all audits and provide documentation upon request

• Identify and collect process improvement ideas and communicate them to the appropriate staff

• Complete patient registration, verifying and updating insurance information

• Work with patients and staff to ensure completion of Release of Information (ROI) forms. Send subpoenas and court orders to the Health Information Management (HIM) department for processing

• Sort and distribute mail and faxes to the appropriate department or recipient

• Provide Obstetrics (OB) support as needed, including running reports, maintaining the OB log, and providing consent forms and records to the hospital

• Provide chart review support to Physician Assistants (PA) and Nurse Practitioners (NP) as needed, including forwarding chart reviews to physicians and maintaining a chart review log

• Manage, process, and track all referrals, ensuring all required forms are completed

• Manage various work queues daily to ensure timely processing and completion of referrals

• Respond to incoming calls, emails, and faxes regarding referrals, ensuring appropriate action is taken and documentation is completed and linked to the referral

• Set up appointments as applicable and coordinate follow-up between the referral source and the patient

• Assist with patient insurance authorizations, collaborating with internal resources as needed

• Perform other duties as assigned

Qualifications:

• High School Diploma or General Education Diploma (GED)

• One year’s experience working in an office setting, preferably a medical or dental office

• Bilingual (English/Spanish) is required at level 9

• Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions

• Ability to effectively interact with the public, providers and staff in a professional manner

• Basic proficiency with a variety of computer programs including Electronic Medical Records (EMR), Word and Excel

• Basic knowledge of medical terminology desired

Our mission celebrates inclusivity. We are committed to equal-opportunity employment.

Medical Receptionist

January 21, 2026 – Yakima, WA

Join our team as a Medical Receptionist at 11th Avenue Medical Center in Yakima, WA!

Be part of a healthcare organization that believes in making a difference beyond medical care! We’ve transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

Explore our short clips, "WE are Yakima – WE are Family" and "YVFWC – And then we grew," for a glimpse into our dedication to our communities, health, and families.

Visit our website at www.yvfwc.com to learn more about our organization.

Position Highlights:

• $17.31-$21.20 DOE with the ability to go higher for highly experienced candidates

• 100% employer-paid health insurance including medical, dental, vision, Rx, and 24/7 telemedicine

• Profit sharing & 403(b) retirement plan available

• Generous PTO, 8 paid holidays, and much more!

What You’ll Do:

• Answers the phone, transfers calls and takes messages as needed for the clinic.

• Greets patients and maintains patient and visitor log. Notifies appropriate person of the patient’s arrival. Provides translation services as needed to patients.

• Ensures accurate and complete data and forms are collected for all patients. Creates and maintains patient charts, registering new patients and updating patient data in the computer.

• Schedules patient appointments according to scheduling guidelines, appointment type, and time needed. Notifies appropriate Provider of all patient no-shows and cancellations. Adjusts and updates the schedule for cancellations, new patients and recall appointments.

• Verifies patient’s insurance eligibility and obtains and files insurance documentation. Assists patients with questions regarding insurance plans as needed.

• Reviews and responds to patients’ questions in person, via phone, and patient portal systems.

• May perform routine billing functions such as posting patient encounters, encouraging payment, taking payments and generating end-of-day reports.

• Reviews cash box receipts and reconciles cash box daily.

Qualifications: 

• High School Diploma or General Education Diploma (GED).

• One year’s experience as a Receptionist in a clinic preferred.

• Bilingual (English/Spanish) required at level 9

• Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions.

• Ability to interact with patients, Providers and staff in a professional manner.

• Ability to deliver outstanding customer service.

• Basic knowledge of medical terminology desired.

• Basic knowledge of healthcare billing insurance desired.

• Basic proficiency with a variety of computer programs including Microsoft Outlook, Word and Excel.

Our Mission Statement

“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”

Our mission celebrates inclusivity. We are committed to equal-opportunity employment.

Medical Receptionist

March 18, 2026 – Yakima, WA

Join our team as a Medical Receptionist at West Valley Family Health in Yakima, WA!

Be part of a healthcare organization that believes in making a difference beyond medical care! We’ve transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

Explore our short clips, “WE are Yakima – WE are Family” and “YVFWC – And then we grew” for a glimpse into our dedication to our communities, health, and families.

What We Offer

• $17.31 – $21.20/hour DOE with the ability to go higher for highly experienced candidates
• Additionalpay for bilingual skills, paidonhours worked
• 100% employer-paid health insurance including medical, dental, vision, Rx, 24/7 telemedicine
• Profit sharing & 403(b) retirement plan available
• Generous PTO, 8 paid holidays, and much more!

What You’ll Do:

• Answer the phone, transfer calls, and take messages as needed for the clinic
• Greet patients and maintain the patient and visitor log. Notify the appropriate person of the patient’s arrival. Provide translation services to patients as needed
• Ensure accurate and complete data and forms are collected for all patients. Create and maintain patient charts, register new patients, and update patient data in the computer
• Schedule patient appointments according to scheduling guidelines, appointment type, and time needed. Notify the appropriate Provider of all patient no-shows and cancellations. Adjust and update the schedule for cancellations, new patients, and recall appointments
• Verify patient insurance eligibility and obtain and file insurance documentation. Assist patients with questions regarding insurance plans as needed
• Review and respond to patient questions in person, via phone, and through patient portal systems
• Perform routine billing functions such as posting patient encounters, encouraging payment, taking payments, and generating end-of-day reports
• Review cash box receipts and reconcile the cash box daily
• Perform other duties as assigned

Qualifications:

• High School Diploma or General Education Diploma (GED)
• One year’s experience as a receptionist in a clinic is preferred
• Bilingual (English/Spanish) required at level 9
• Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions.
• Ability to professionally interact with patients, Providers, and staff
• Ability to deliver outstanding customer service
• Basic knowledge of medical terminology & healthcare billing insurance is desired
• Basic proficiency in Microsoft Outlook, Word, and Excel

Our Mission Statement

“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”

Our mission celebrates inclusivity. We are committed to equal-opportunity employment.

Apply Now

Scheduling Coordinator (Service Center)

March 30, 2026 – Yakima, WA

Join our team as a Scheduling Coordinator (Service Center) at Presson Place in Yakima, WA!

Be part of a healthcare organization that believes in making a difference beyond medical care! We’ve transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

Explore our short clips, “WEare Yakima – WE are Family” and “YVFWC – And then we grew,” for a glimpse into our dedication to our communities, health, and families.

Visit our website at www.yvfwc.com to learn more about our organization.

What We Offer

• $18.47 – $22.62/hour DOE with the ability to go higher for highly experienced candidates

• 100% employer-paid health insurance including medical, dental, vision, Rx, 24/7 telemedicine

• Profit sharing & 403(b) retirement plan available

• Generous PTO, eight paid holidays, and much more!

What You’ll Do:

• Manage scheduling phone queue, transfer calls to appropriate staff

• Schedule patient appointments based on guidelines and provider availability

• Verify and update patient demographic and insurance information

• Notify patients of schedule changes and adjust appointments

• Assess patient needs to meet with Patient Benefits Coordinator, schedule appointments as needed

• Handle daily scheduling work queues and provide patient outreach

• Offer backup support to Front Office positions as required

• May perform Lead duties by acting as a liaison between line staff and the direct supervisor. Responsible for maintaining the day-to-day flow of the department, including managing breaks, lunches, sick calls, and overtime. Provide insights to management regarding the skill level and performance of employees. Provide training to new employees and existing staff when needed. Perform quality audits and report findings to management.

Qualifications:

• High School Diploma or General Education Diploma (GED)

• One year of office, administrative, patient care, call center or customer service experience

• One year’s experience working in a call center, scheduling appointments, and clerical work in a healthcare environment is preferred

• Bilingual (English/Spanish) required at a level 9

• Ability to prioritize work and handle various tasks simultaneously, with frequent interruptions

• Strong interpersonal skills with the ability to interact with patients, providers, and staff in a professional manner

• Basic knowledge of medical terminology is preferred

• Basic knowledge of the Epic systems is preferred

• Basic proficiency in Word and Excel

Our Mission Statement

“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”

Our mission celebrates inclusivity. We are committed to equal-opportunity employment.

Scheduling Coordinator (Service Center)

March 18, 2026 – Yakima, WA

Join our team as a Scheduling Coordinator (Service Center) at Presson Place in Yakima, WA!

Be part of a healthcare organization that believes in making a difference beyond medical care! We’ve transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

Explore our short clips, “WEare Yakima – WE are Family” and “YVFWC – And then we grew,” for a glimpse into our dedication to our communities, health, and families.

Visit our website at www.yvfwc.com to learn more about our organization.

Position Highlights:

• $18.47 – $22.62 DOE with the ability to go higher for highly experienced candidates

• Additionalpay for bilingual skills, paidonhours worked

• 100% employer-paid health insurance including medical, dental, vision, Rx, and 24/7 telemedicine

• Profit sharing & 403(b) retirement plan available

• Generous PTO, 8 paid holidays, and much more!

What You’ll Do:

• Manage the multi-line scheduling phone queue and transfer calls to appropriate personnel as needed

• Schedule patient appointments for medical and integrated providers according to scheduling guidelines, appointment type, and time needed

• Verify and update current patient demographic information including contact information, insurance, and income verification

• Notify patients of schedule adjustments at the direction of the Supervisor, including rescheduled and canceled appointments. Update the schedule for any changes

• Assess the patient’s need to meet with the Patient Benefits Coordinator (PBC) regarding benefits and insurance options. Schedule appointments with the PBC as needed

• Manage various scheduling work queues daily, including Cancellation/No Show, Recall, Rescheduling, and Waitlist

• Provide outgoing calls related to registries and outreach for patients

• Provide backup support to other Front Office positions as needed

• Perform Lead duties when required by acting as a liaison between line staff and the direct supervisor. Be responsible for maintaining the day-to-day flow of the department, including managing breaks, lunches, sick calls, and overtime. Provide insights to management regarding the skill level and performance of employees. Provide training to new employees and existing staff when needed. Perform quality audits and report findings to management

• Perform other duties as assigned

Qualifications

• High School Diploma or General Education Diploma (GED)

• One year of office, administrative, patient care, call center or customer service experience

• One year’s experience working in a call center, scheduling appointments, and/or clerical work in a healthcare environment preferred

• Bilingual (English/Spanish) required at level 9

• Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions

• Strong interpersonal skills with the ability to interact with patients, providers and staff in a professional manner

• Basic knowledge of medical terminology preferred

• Basic knowledge of the Epic systems preferred

• Basic proficiency with a variety of computer programs including Word and Excel

Our Mission Statement

“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”

Our mission celebrates inclusivity. We are committed to equal-opportunity employment.

Scheduling Coordinator (Service Center) Part time

February 6, 2026 – Yakima, WA

Join our team as a Part-time Scheduling Coordinator (Service Center) at Presson Place in Yakima, WA!

Be part of a healthcare organization that believes in making a difference beyond medical care! We’ve transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

Explore our short clips, “WEare Yakima – WE are Family” and “YVFWC – And then we grew,” for a glimpse into our dedication to our communities, health, and families.

Visit our website at www.yvfwc.com to learn more about our organization.

Position Highlights:

• $18.47-$22.62 DOE with the ability to go higher for highly experienced candidates

• Additionalpay for bilingual skills, paidonhours worked

• Health insurance including medical, dental, vision, Rx, and 24/7 telemedicine

• Profit sharing & 403(b) retirement plan available

• Generous PTO, 8 paid holidays, and much more!

What You’ll Do:

• Manages the multi-line scheduling phone queue and transfers calls to appropriate personnel as needed

• Schedules patient appointments for medical and integrated providers according to scheduling guidelines, appointment type, and time needed

• Verifies and updates current patient demographic information including contact information, insurance, and income verification

• Notifies patient of schedule adjustments at direction of Supervisor including rescheduled and cancelled appointments. Updates the schedule for any changes

• Assesses patient’s need to meet with the Patient Benefits Coordinator (PBC) regarding benefits and insurance options. Schedules appointments with the PBC as needed

• Manages various scheduling work queues daily including: Cancellation/No Show, Recall, Rescheduling and Waitlist

• Provides outgoing calls related to registries and outreach for patients

• Provides backup support to other Front Office positions as needed

Qualifications:

• High School Diploma or General Education Diploma (GED)

• One year of office, administrative, patient care, call center or customer service experience

• One year’s experience working in a call center, scheduling appointments, and/or clerical work in a healthcare environment preferred

• Bilingual (English/Spanish) required at level 9

• Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions

• Strong interpersonal skills with the ability to interact with patients, providers and staff in a professional manner

• Basic knowledge of medical terminology preferred

• Basic knowledge of the Epic systems preferred

• Basic proficiency with a variety of computer programs including Word and Excel

Our Mission Statement

“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”

Our mission celebrates inclusivity. We are committed to equal-opportunity employment.